Privacy policy.

1. Who is responsible for your information?

Pinpoint Designers is responsible for the personal information described in this policy. We are based in Manchester, United Kingdom. Privacy questions and requests can be sent to hello@pinpointdesigners.com.

2. Information we may collect

Depending on how you contact or work with us, we may collect:

• your name, email address and telephone number;
• your business name, job role and website address;
• project requirements and messages you send;
• information supplied for a free website audit;
• records of our correspondence, proposals and client relationship; and
• basic technical or security information generated when the website is accessed.

Please avoid placing sensitive personal information in an enquiry unless it is genuinely necessary.

3. How we receive information

Most information comes directly from you when you complete a contact or audit form, email us, speak with us or become a client. We may also receive business contact details from a colleague, referral or public professional source where it is reasonable to do so.

4. Why we use it

We use personal information to respond to enquiries, provide an audit, prepare proposals, discuss and deliver website services, provide ongoing support, maintain business records, protect our website and meet legal obligations.

Our lawful bases will normally be taking steps at your request before entering a contract, performing a contract, complying with the law or pursuing our legitimate interests in operating and improving our business. Where consent is required—for example, for certain marketing—we will ask for it and you can withdraw it at any time.

5. Who we share it with

We do not sell personal information. We may share only what is necessary with trusted providers that support website hosting, security, form delivery, email, document storage, project administration or professional advice. We may also disclose information where the law requires it or where this is necessary to establish or defend legal rights.

Our enquiry forms use a third-party form-delivery service to send the details you submit to our business inbox. Providers acting for us are expected to handle information securely and only for the relevant service.

6. International processing

Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to use providers and safeguards recognised under UK data-protection law.

7. How long we keep it

We keep enquiry information only for as long as it remains useful for responding and following up, normally no longer than 24 months where no client relationship begins. Client, payment and project records may be retained for longer where needed to provide support, maintain records or meet tax and legal requirements. Information is deleted or anonymised when it is no longer reasonably required.

8. Security

We use reasonable organisational and technical measures intended to protect personal information from accidental loss, misuse or unauthorised access. No internet or email system can be guaranteed completely secure, so please contact us if you believe information has been sent to us in error or may be at risk.

9. Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, correction, deletion, restriction, transfer or an objection to certain uses. You may also withdraw consent where we rely on it. We may need to confirm your identity before completing a request.

You can contact us first at hello@pinpointdesigners.com. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

10. Cookies and external links

Our use of cookies and similar technologies is explained in the Cookie policy. This website may link to other organisations whose privacy practices we do not control; please review their policies when visiting them.

11. Changes to this policy

We may revise this policy when our services, providers or legal obligations change. The latest version will always be published here with its update date.